pakgam is committed to protecting the privacy and personal data of every user on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your own data.
Our Commitments
All data transmitted between your device and pakgam's servers is protected using industry-standard TLS encryption. Sensitive account information, payment details, and personal records are stored using AES-256 encryption at rest, ensuring your data is never exposed in plain text.
pakgam does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is yours. We only share information with regulated service providers who are contractually bound to handle it in compliance with applicable data protection standards.
pakgam collects only the data that is strictly necessary to provide you with a secure, compliant, and personalised gaming experience. We do not collect data we do not need, and we do not retain data longer than required for its stated purpose or by regulatory obligation.
You have the right to access, correct, or request deletion of your personal data at any time. pakgam provides straightforward mechanisms to exercise these rights through your account dashboard or by contacting our support team directly — no legal jargon required.
pakgam uses cookies and similar tracking technologies only to improve your browsing experience, maintain session security, and gather anonymised analytics that help us improve the Platform. We do not use cookies to build advertising profiles or share behavioural data with ad networks.
pakgam's data handling practices are aligned with international data protection frameworks. Our KYC and AML procedures are carried out in accordance with regulatory requirements applicable to licensed online gaming operators, ensuring your identity data is handled responsibly and lawfully.
pakgam ("we", "us", " our", or "the Platform") operates the online casino and sports betting platform accessible at https://pakgam.bet. We are committed to protecting the privacy and personal data of all users who access, register with, or otherwise interact with the Platform.
This Privacy Policy sets out in clear and plain terms what personal data pakgam collects from you, the purposes for which that data is processed, how long it is retained, who it may be shared with, and what rights you have in relation to your personal data. This policy applies to all users of the Platform, including registered account holders, visitors who browse without registering, and individuals who contact pakgam through any support channel.
By accessing or using the pakgam Platform, you confirm that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you must not use the Platform. This Privacy Policy was last updated in January 2026 and supersedes all previous versions.
This Privacy Policy forms part of pakgam's broader Terms & Conditions. Reading both documents together will give you a complete picture of how your account and personal data are governed on the Platform.
pakgam collects personal data through several channels: during account registration, during the identity verification (KYC) process, through your ongoing use of the Platform, and through your interactions with our support team. The categories of personal data we collect include the following:
| Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Registration form, KYC verification |
| Contact Data | Email address, mobile number, city of residence | Registration form, account settings |
| Verification Data | Government-issued photo ID (CNIC, passport), selfie/liveness check, proof of payment method | KYC verification process |
| Financial Data | Deposit and withdrawal records, payment method identifiers (wallet addresses, JazzCash/EasyPaisa mobile numbers, bank account references) | Payment processing, transaction logs |
| Behavioural Data | Betting history, game sessions, win/loss records, responsible gaming tool settings | Platform activity logs |
| Technical Data | IP address, device type and identifiers, browser type and version, operating system, session timestamps | Automatic collection via cookies and server logs |
| Communications Data | Live chat transcripts, support email correspondence, complaint records | Support interactions |
pakgam does not collect special category data (such as health data, religious beliefs, or political opinions) unless specifically required by a regulatory obligation applicable to responsible gaming interventions, in which case collection will be clearly disclosed to you at the point of collection.
pakgam processes your personal data only for clearly defined and legitimate purposes. We do not use your data in ways that are incompatible with the purposes disclosed in this Privacy Policy. The primary purposes for which your data is used are:
pakgam does not use your personal data to build third-party advertising profiles, sell behavioural data to data brokers, or engage in any form of targeted advertising outside of the Platform itself. Our use of your data is strictly limited to delivering and improving the services you signed up for.
pakgam processes your personal data on the following legal grounds:
Where pakgam relies on legitimate interests as the legal basis for processing, a balancing assessment has been carried out to confirm that our interests do not override your right to privacy. If you wish to obtain further information about this assessment in relation to any specific processing activity, please contact our support team.
pakgam does not sell your personal data. We share personal data with third parties only in the following limited and controlled circumstances:
All third parties with whom pakgam shares personal data are required to implement appropriate technical and organisational security measures and to process that data only in accordance with our instructions and applicable data protection law.
pakgam uses cookies and similar technologies (including local storage, session tokens, and pixel tags) to operate the Platform, improve user experience, and gather anonymised analytics. The categories of cookies we use are:
pakgam does not use third-party advertising cookies or share cookie data with ad networks. You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to use the Platform.
Most modern browsers allow you to view, manage, and delete cookies stored on your device. Refer to your browser's help documentation for instructions. Clearing cookies will log you out of your pakgam session and reset any locally stored preferences.
pakgam retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are:
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be attributed to an identifiable individual.
Subject to applicable data protection law, you have the following rights in relation to the personal data pakgam holds about you:
To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will respond to all verified requests within 30 days. In some cases, identity verification may be required before we can action a request relating to account or personal data.
Exercising your data rights will not affect your ability to use the pakgam Platform, and you will not face any negative consequences for making a request. We treat all data rights requests with equal priority regardless of the user's account status or betting activity.
pakgam implements a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our technical and organisational security measures include:
While pakgam takes every reasonable measure to secure your personal data, no internet-based system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, pakgam will notify affected users and relevant authorities in accordance with applicable breach notification obligations.
As a licensed online gaming operator, pakgam is required by regulation to verify the identity and age of all users before permitting deposits, withdrawals, or full access to betting and casino features. This process — commonly referred to as Know Your Customer (KYC) — involves the collection and processing of government-issued identity documents.
Documents commonly accepted for KYC verification on the pakgam platform include:
In addition to identity documents, pakgam may request a selfie or liveness verification photograph to confirm that the identity document belongs to the person submitting it. For withdrawals above certain thresholds, additional proof of payment method ownership may also be required.
All KYC documents are processed by pakgam's licensed identity verification partner and are handled with the highest level of security. Documents are not retained by verification partners beyond the period required to complete the verification process. pakgam's own retention of KYC records is governed by the retention periods set out in Section 7 of this Privacy Policy.
KYC is not unique to pakgam — it is a regulatory requirement applicable to all licensed gaming and financial service providers globally. The process protects you as well as us: verified accounts are significantly more resistant to fraud, identity theft, and unauthorised takeover.
pakgam uses personal data and behavioural analytics to support our responsible gaming obligations. This includes monitoring betting patterns, session durations, deposit frequency, and loss trajectories for signs of potential problem gambling activity.
Responsible gaming data is processed for the following specific purposes:
Responsible gaming records — including self-exclusion requests — are retained for the maximum possible period to prevent circumvention. If you have self-excluded from pakgam, we retain sufficient data to ensure that any future re-registration attempt by the same individual is identified and blocked for the duration of the exclusion period.
If you are concerned about your gambling behaviour and wish to use pakgam's self-exclusion or cooling-off tools, please contact our support team immediately via live chat or visit our Responsible Gaming page. Help is always available — 21+ only, play within your means.
pakgam is strictly a 21+ platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is performed during the registration and KYC processes, and accounts found to belong to individuals under the minimum age requirement are immediately closed and all associated data deleted, except where retention is required to document the violation for regulatory purposes.
If you are a parent or guardian and believe that a minor has accessed the Platform and provided personal data, please contact us immediately at [email protected]. We will investigate and, where confirmed, delete the relevant data and close the account within 48 hours of a verified report.
21+ ONLY. If you are under 21 years of age, you must not access, register on, or use the pakgam Platform under any circumstances. Attempting to register as a minor is a violation of our Terms & Conditions and may constitute a legal offence in certain jurisdictions.
pakgam reserves the right to update or amend this Privacy Policy at any time. Changes may be required to reflect updates in applicable law, regulatory guidance, changes to the services we offer, or improvements to our data handling practices.
When material changes are made to this Privacy Policy, we will notify registered users via the email address associated with their account at least 14 days before the updated policy takes effect. For minor or non-material amendments, the updated policy will be published on this page with a revised "Last Updated" date, and continued use of the Platform after the effective date constitutes acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how pakgam is protecting your personal data. The most current version of this policy will always be accessible at https://pakgam.bet/privacy-policy.
If you have any questions, concerns, or requests in relation to this Privacy Policy or to the personal data pakgam holds about you, please reach out through the following channels:
When submitting a data rights request, please provide your registered email address and a brief description of your request so that we can verify your identity and locate the relevant records efficiently.
pakgam's support and data protection team is available 24 hours a day, every day of the year — including during PSL season and all major public holidays in Pakistan. We do not close, and your privacy queries will always be taken seriously.
Your Data, Your Control
Now that you know exactly how pakgam handles your data, you can enjoy PSL cricket betting, USDT slots, live casino, and crash games with complete confidence. One secure login, one encrypted wallet, full access.